Jerri is an excellent balance of professionalism, expertise, and personability. She was always prompt, polite, and prepared when we were viewing houses. She made sure we didn't walk into a bad situation with some houses and was very knowledgeable, not just within the industry but with anything house-related. We generally received answers within an hour on any question we had, and she always explained things thoroughly. She followed through on any negotiation request we had and talked us through what may or may not work based on her experience. The process was quick, relaxed, and easy. And she still checks in and is available for questions!